Firewall Alerts are generated when the High or Medium setting has been selected under General Firewall Protection. A Firewall Alert indicates that network traffic is occurring for which no Firewall rule is in place to Block or Allow the network traffic. The traffic is then blocked, pending a decision by the user on whether to allow it or not.
There are two different types of Firewall Alerts: Real Time Firewall Alerts and Stored Firewall Alerts.
Real Time Firewall Alerts allow you to respond to a connection attempt by a computer or computer program in real time. If you don't respond to a Real Time Firewall Alerts in a timely manner, the connection attempt will time out and the Real Time Firewall Alert will transform into a Stored Firewall Alert.
A Firewall Alert Pop-Up is generated signaling the user that network traffic is being blocked. An example of a Firewall Alert Pop-Up is depicted below. The Firewall Alert Pop-Up is displayed in the bottom-right corner of your screen, just above the System Tray.
The Firewall Alert Pop-Up will stay on the screen for 30 seconds.
If you don't respond
to the Firewall Alert Pop-Up within
30 seconds, it will disappear from your screen and the Authentium ESP System
Tray Icon changes to the alert state, indicating that a Stored
Firewall Alert is present: 
. On the
Pioneer Complete Console the Firewall button
background starts
to flash in Red, again
indicating that a Stored Firewall Alert
is present, as is shown below:
The System Tray Icon will stay in its alert state and the Firewall button background continues to flash in Red until you have acknowledged all pending alerts by either viewing them or by choosing an alert action.
When a Firewall Alert Pop-Up is generated you can use it to view the Real Time Firewall Alert from which you can decide what should do with the blocked traffic.
Click on the text in the Firewall Alert Pop-Up within 30 seconds of the pop-up appearing on the screen.
The Real Time Firewall Alert is displayed and the Firewall Alert Pop-Up disappears from the screen.
Note: If you configured Pioneer Complete Suite for multiple users or if you have required a password for changing Pioneer Complete SuiteRiverDeep settings, you might have to log in as a Privileged User or provide your E-mail address and Password in order to be able to access Firewall Alerts.
View the alert and choose an action from the Alert Actions panel.
If you missed the Real Time Firewall Alert you can view it as a pending Stored Firewall Alert via the Pioneer Complete Console.
On the
Pioneer Complete Console, click the Firewall
button 
.
On the Firewall menu, click Firewall Alerts to view the alerts in the Stored Firewall Alerts window.
View the alert and choose an action from the Alert Actions panel.
The Firewall Alerts provide you with detailed information on the blocked traffic and let you decide what should do with the blocked network traffic.
Note: If you configured for multiple users or if you have required a password for changing settings, you have to log in as a Privileged User or provide your E-mail address and Password in order to be able to respond to Firewall Alerts or edit the list of Internet Programs.
The available information on the blocked traffic is the same for both Real Time Firewall Alerts and Stored Firewall Alerts. The Alert Actions that are available are not the same for both alert types, due to the different nature of Real Time Firewall Alerts and Stored Firewall Alerts.
The short alert description displays at the top of the window, preceded by a counter that indicates how many alerts are pending and the index of the alert you are watching now. Use the small arrow symbols '<' and '>' at the left to Navigate Between Alerts.
Date and time – Displays the date and time that the alert was generated.
Severity – Displays a severity level indicator. The severity indicator spans Green, Yellow, and Red. Green indicates that the alert is not urgent, Yellow indicates that the alert is more urgent and Red indicates that the alert is urgent. The severity level is dictated by the nature of the event.
What happened – A more extensive description of the event is given, detailing the application that was involved, what type of service it tried to connect to and what that type of service is usually used for. If you move your mouse pointer over the description, a pop-up appears that contains all the technical details of the event.
Traffic Type – Some information is offered on the type of traffic that was blocked.
Target Computer – Lists the computer that was the target of the blocked connection attempt.
What Now – Offers you advice on when you should block or allow the specific blocked network traffic.
Based on the information in the top-half of the Firewall Alerts window you can choose an action from the Alert Actions available in the bottom-half of the window.
Choose Always allow the traffic to occur if want to create a rule for the traffic that allows it to occur. If you choose this option, no more alerts will be generated for this traffic. The affected program will be allowed to send and receive this type of traffic to and from the Internet from now on. A rule will be created that will be listed under Internet Programs that you can always change at a later time.
Choose Allow the traffic to occur only this one time if you want to allow the traffic this time, but don't want to create a rule for the affected program that allows it to access, and be accessed from, the Internet from now on. If you choose this option, the traffic will be allowed only once and new alerts will be generated for this program the next time it occurs.
Choose Block this traffic and do not warn me again if you want to create a rule for blocking this traffic. If you choose this option, no more alerts will be generated for this traffic. The affected program will be blocked from sending and receiving this type of traffic to and from the Internet from now on. A rule will be created that will be listed under Internet Programs that you can always change at a later time.
Choose Block this traffic and let me know when it occurs again if you want to block the traffic this time, but don't want to create a rule for the affected program that blocks it from accessing, and being accessed from, the Internet. If you choose this option, the traffic will be blocked from only once and new alerts will be generated for this traffic the next time it occurs.
Note: The options Allow the traffic to occur only this one time and Block this traffic and let me know when it occurs again are only available for a limited period of time. The reason for this is the following. There is a time-out associated with every connection attempt that is made by an application to access the Internet (or by a remote computer to access your computer). That application or remote computer will not try to send traffic indefinitely. After a certain amount of time it will conclude that it cannot establish the connection and it will end the attempt. Since the options Allow the traffic to occur only this one time and Block this traffic and let me know when it occurs again refer to the current connection attempt, they are not relevant anymore when the connection attempt of the traffic that is blocked by the firewall has timed out and therefore they are no longer available.
Click the Close button in the top right corner to close the window.
Choose Delete this alert to delete the alert you are currently viewing. When you delete the alert you are viewing you will automatically be shown the next alert, if available. You can also click (or all firewall alerts) to delete all Firewall Alerts, including the one you are currently viewing.
Click Get online help for this alert to get help with the alert. Note that this link is no longer available after you delete the alert.
Choose In the future allow this traffic to occur to create a rule for the affected program that allows it to access and be accessed from the Internet. If you choose this option, no more alerts will be generated for this traffic. A rule will be created that will be listed under Internet Programs that you can always change at a later time.
Click the Close button in the top right corner to close the window.
Note: keeps separate lists of firewall rules for Internet Programs for Medium and High General Firewall Protection. This means that when you respond to an alert by creating a firewall rule via the Alert Actions for an application and switch from Medium to High protection at a later time (or vice versa), you might have to recreate a rule for that same application again.