Billing Policy

Pioneer Wireless accepts the following methods of payment: 

Credit Card
Debit Card
Cash
Personal Check
Bank Check
Money Order
Electronically via our email statements and our billing service hosted by Intuit (QuickBooks)

Net 30 Day Terms

All Pioneer Wireless Network accounts can be assumed to have credit terms of 30 days unless otherwise stated in a customer contract.  Pioneer Wireless generates bills on the 5th of every month.  Therefore, the customer has 30 days from the 5th to pay the bill.  If the bill is not paid within 30 days, the account will be disconnected.  In order to reconnect to the service, the customer will have to make their account current (pay off the balance on the account) and pay a $50.00 Reconnection Fee.

 

Returned Checks

PWN will accept checks from customers as a method of payment as stated above unless we get a check back from our bank for Insufficient Funds (NSF).  In the case of  check returned for NSF, the customer will be contacted by telephone or email.   If the customer does not respond to PWN within 5 business days, the account will be disconnected.   PWN charges a $25.00 fee for checks returned for insufficient funds.  PWN will allow customers to pay via check as long as the number of checks returned to us for NSF does not exceed 2 per calendar year.  In the case that PWN receives 2 checks for insufficient funds for a customer in one calendar year, that customer will no longer be allowed the privilege of paying via check.  The account must be made current, the returned check fee of $25.00 will be collected, and any late charges and/or reconnection fees will be collected prior to establishing a new method of payment.  The new method of payment may be any of the following:

 

Credit Card
Debit Card
Money Order
Bank Check
Advanced payment of 1 month
 

 

Credit/Debit Card Declined

PWN accepts credit and debit cards as a method of payment as stated above.  If a credit/debit card is declined, the customer will be contacted by telephone or email.  If the customer does not respond to PWN within 30 business days, the account will be disconnected.  PWN will not re-establish service without collecting a $50.00 Reconnection Fee.  If a credit/debit card is declined 3 times in a calendar year, PWN will no longer honor credit/debit cards from that customer.  The customer will have to establish a payment method as follows:

 

Advanced payment of 1 month
Check (If customer has not exceeded our limit of 2 NSF checks per calendar year)
Money Order
Bank Check

Disconnection

In the event of a disconnection, PWN will establish an appointment with the disconnected customer to remove PWN’s equipment from the service location.  PWN maintains ownership of the customer radio, cabling, antenna, and mounting hardware for said devices.  If a customer is disconnected and makes their account current, the Reconnection Fee is still necessary to continue the service.  There will be no exceptions to this rule.  Even if the account is current and the customer refuses to pay the Reconnection Fee, the equipment will be removed from the customer’s premise.